We cannot guarantee that your pinewood derby car will win a trophy, but we can guarantee that you will be satisfied with our products. If you are not satisfied with one of our products, within 30 days of receipt of your shipment you may return the product for a refund of the price of the returned items. To minimize the risk of damage, all returns must be shipped in a box. Returned products must be in original condition, and please include the original order number. Due to credit card company restrictions, after 30 days authorization for a return must be granted by Maximum Velocity, and a store credit will be issued in lieu of a refund. No returns are accepted after 60 days from order placement.
Returned products with damaged packaging are subject to a 10 percent restocking fee. Orders that are refused delivery on the receivers end will be charged the original shipping charge for the delivery, and the return shipping charge.
Shipping fees are not refundable. If free shipping was selected, then if after the return the subtotal of the order is less than the free shipping limit, the cost of shipping will be subtracted from the credit amount.
Return of Polished Axles
Due to the risk of introducing corrosion through hand oil, humidity, and other foreign elements, and the risk of scratching the polished surface, polished axles (parts 4035, 4036, and 4056) may only be returned if the package has not been opened. Once the package is opened, the axles are considered used and may not be returned.
This return policy also applies to 'Immediate Download' products. If you are not satisfied with an Immediate Download product, within 30 days from the date of purchase completely delete all copies of the file from your computer. Then send us an e-mail with the original order number, and state that you have completely deleted all copies of the file and that you are requesting a refund.
This is a no-questions-asked guarantee, however, we would appreciate your sharing with us the reason for any dissatisfaction. Thank you.